1. Reservation conditions
These reservation conditions and instructions regulate the legal relationship between the guest and the hotel "Haus Mönchgut" (hereinafter referred to as "hotel"). General terms and conditions of the guest only apply if this has been agreed in writing with the hotel in advance.
2. Conclusion of the accommodation contract
The hotel will send you an offer on request, provided that rooms are available in the desired number and equipment for the desired period. If the inquiring party confirms the hotel's offer, an accommodation contract is concluded. The confirmation can only be made in writing or by email. If the guest fails to confirm in the intended form, the hotel is not bound by the reservation.
3. Prices, deposit, vouchers, services
3.1. The hotel assumes no liability for price information on internet portals not operated by it. Only the prices published on the website “www.hotel-moenchgut-garni.de” apply, unless something else arises from an offer made in individual cases.
3.2. The stated prices include breakfast and the statutory sales tax.
3.3. Billing takes place between the guest and the hotel. This also applies to bookings via travel portals on the Internet.
3.4. The hotel is entitled to request a deposit of 30% of the total price of the stay in the offer or after booking confirmation.
3.5. If the guest wishes to redeem vouchers, he must notify the hotel of this when making the reservation. The guest must present the voucher to the hotel at the latest upon departure. If the guest fails to submit this, the voucher cannot be redeemed.
3.6. Subsidiary agreements that expand the service content are only binding if they are confirmed explicitly in writing or by email.
4.1. Resignation of the guest
If a reservation is to be changed or canceled, the guest must notify the hotel in writing by post, fax or email to "[email protected]". The cancellation fees are calculated as follows:
Up to 14 days before arrival 30% of the total price of the stay,
· Up to 7 days before arrival 50% of the total stay price and
· 80% of the total stay price up to 2 days before arrival. The cancellation fees are due after receipt of the notification.
Payments on account will be offset against any cancellation fees. The canceling guest will receive a refund of the cancellation fees paid if a replacement tenant has been found.
In all cases, the guest has the right to prove that the hotel has suffered less damage.
The hotel recommends taking out travel cancellation insurance.
4.2. Hotel rights
The hotel is entitled to reassign the room,
If the guest has not appeared by 6 p.m. on the day of arrival without prior notice (late check-in) and without the requirements according to 7.1 of these conditions
If the guest sublet or sublet the room without authorization (see also section 9.),
· If the guest intentionally or grossly negligent breaches contractual obligations or
· If the guest has not made the required down payment (see section 3.4) on time or not in full.
5. Liability of the hotel
5.1. The hotel is liable in accordance with the statutory provisions for damage to life, body and health.
5.2. The hotel is only liable for damage caused by slight negligence if this can be traced back to the breach of an essential contractual obligation and thereby the achievement of the contractual purpose is endangered.
5.3 The hotel is liable for items brought in by the guest in accordance with the provisions of Sections 701, 702 and 702a BGB.
5.4. Otherwise, the hotel is only liable for damage caused by intent or gross negligence.
6.1. If the contractual services are rebooked at the guest's request, the cancellation regulations (Section 4.1) apply accordingly.
6.2. The hotel is free to make chargeable changes to bookings free of charge.
7.1. The booked accommodation will be kept free until 6 p.m. on the day of arrival. The guest is obliged to inform about an expected later arrival in good time. Has the guest already
· The full price of the stay or
· Paid a deposit on it or
The credit card number was given when booking,
so the accommodation will be kept free beyond 6 p.m.
7.2. The guest is not entitled to specific rooms, unless the hotel has assured the provision of specific rooms in writing or by email.
The price of the stay, minus the down payment, is due for payment on the day of departure, unless otherwise agreed.
The rooms may not be sublet or re-let. The rooms may not be used for purposes other than accommodation.
Bringing pets requires the prior consent of the hotel. Pets may not be left alone in the room unattended and unsupervised. Should there be contamination or even damage caused by the pet in the event of non-compliance, the hotel operator can claim damages and the cost of cleaning by the guest or the owner of at least € 250.00.
11. Minimum stay
The hotel reserves the right to refuse short-term rental requests (less than three nights) in the main season.
12. Complaints / notification of defects
If there are deficiencies in the provision of the booked services, the guest is asked to contact the house management immediately so that they can be remedied. If the guest culpably fails to notify the house management, a reduction in the rental price is excluded.
13. Statute of Limitations
The limitation period for all claims against the hotel is one year. Claims for damages against the hotel become statute-barred after five years regardless of knowledge. These reductions in the limitation period do not apply to claims based on an intentional or grossly negligent breach of contractual obligations on the part of the hotel.
14. Place of jurisdiction
The place of jurisdiction for all disputes arising from these conditions is the competent local court for the island of Rügen. First of all, however, you should always try to resolve disagreements out of court.
15. Severability Clause
Should individual provisions of these conditions be or become void or ineffective in whole or in part, this shall not affect the validity of the remaining conditions. An invalid provision must be reinterpreted in such a way that its validity is reduced or it is deemed to be replaced in such a way that the intended economic purpose is achieved in the best possible way. If there is no performance or time determination, the gap will be filled by the legally regulated amount.
16. Notification according to Art 13 GDPR
In the event of a credit risk (name, address, e-mail address, information about the company and, if applicable, contract and claim data), we will transmit your data to IHD Gesellschaft für Kredit und for the purpose of creditworthiness checks and to check whether the specified address can be delivered and for the purpose of processing collections Receivables Management mbH, Augustinusstr. 11 B, 50226 Frechen, and possibly to other cooperating credit agencies. The legal basis for this transfer is Art 6 I b GDPR and Art 6 I f GDPR. Transfers on the basis of Art 6 I f GDPR may only take place if this is necessary to safeguard our company's legitimate interests and if the interests or fundamental rights and freedoms of the data subject, which require the protection of personal data, do not outweigh the interests.
Rügen, March 2016